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About the Role:
- Lead a small senior research team and set research direction for a global platform.
- Remain a hands-on practitioner on the company's highest-stakes studies.
- Experience with AI-powered tools and B2B SaaS is highly valued.
What You'll Do:
- Align leaders on a shared research agenda.
- Build Voice of the Customer programs and synthesize insight.
- Scale research across teams through training and guardrails.
What We Are Looking For:
- 12+ years UX research experience, 5+ leading researchers.
- Strong mixed-methods research craft and executive communication.
- Proven influence on product and business outcomes.
How You Work:
- Bring rigor to ambiguity without slowing teams down.
- Create impact by multiplying research capability.
- Build trust through warmth, candor, and accountability.
HighLevel
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses. With over 2,000 team members across 10+ countries, it is a global, remote-first organization that values initiative, clarity and execution.