Lead Product Designer / User Experience / Usability Analytics

Responsibilities:

• Lead high-impact studies end-to-end, selecting the right research approach for each question.
• Conduct foundational research to inform product and design strategy across complex initiatives.
• Analyze qualitative data (usability tests, interviews, participatory design) and synthesize with quantitative data.

AI-Enabled Ways of Working:

• Use approved AI tools to accelerate study setup, analysis, and reporting while maintaining rigor.
• Design research for AI-driven experiences, evaluating usability, trust, and transparency.
• Contribute to responsible AI practices, including handling of participant data and human validation.

Leadership & Adaptability:

• Act as a thought partner in discovery, strategy, and problem framing.
• Navigate ambiguity across concurrent workstreams and bring clarity to changing scope.
• Mentor researchers and designers, and help adopt emerging methods and tools.

Internal Responsibilities:

• Attend regular internal practice community meetings and collaborate on thought leadership.
• Complete client case studies and learning material, and build digital transformation content.
• Attend internal networking events and work with leadership on career fast-track opportunities.