Job Description
As a Customer Onboarding Specialist, you will run one-on-one onboarding sessions with assigned customers, including coaching them through list growth, automations, and campaigns. Your role involves designing creative ways to onboard customers and fuel immediate growth, consistently meeting and exceeding onboarding health targets, and strategizing with customers on marketing strategies to drive growth. Build strong relationships and ensure long-term brand loyalty by following up with customers to resolve their technical issues. You will also contribute to the customer journey and actively collaborate with sales and product teams to create a seamless onboarding experience. Develop and maintain deep expertise in our product, services, and the marketing technology domain, including industry trends and compliance considerations.
About Postscript
Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program and is trusted by more than 18,000 Shopify and Shopify Plus stores.