Job Description
This position reports to the Program Manager for Water Operations and will be responsible for facilitating smooth execution of customer orders and projects. In this role, you will be accountable for monitoring the flow of operations from project execution to actual product deliveries. Success in this role will be demonstrated by delivering seamless execution strategies to ensure the timely accomplishment of projects and meeting production and delivery targets.
Major Duties & Responsibilities:
Reviewing and entering new orders into ERP system
Detailed Purchase Order or Contract review of new projects, for assigned region(s)
Monitors and maintains specific project and delivery schedules
Developing detailed project plans or schedules to meet project milestones and deliverables
Determine project needs through technical details and schedules
Creating submittal for customer review including but not limited to technical documentation, quality documentation, shipping documents, progress reports, etc.
Revenue forecasting and risk analysis for each order/project
Prepares progress reports and updates. Fosters strong internal and external partnerships
Streamlines interdepartmental communication
Provide support to the Project Management Team related to overseas Expediting (Customer and Vendor escalation)
Assisting Accounting with customer account maintenance
Troubleshooting internal and external customer issues, including credit, duplicate orders, emergency requests, etc.
Other duties & projects as assigned
About Energy Recovery
Energy Recovery builds products that help limit global temperature rise, reduce carbon emissions, provide safe drinking water for millions of people, and bring efficiency and sustainability to a range of industries.