Solution Design Manager

At ServiceNow, the Solution Design team sits at the crossroads of Product, Marketing, Field Sales, Solution Consulting, and Partner, translating “voice of the customer” into innovative, scalable solutions that bring the power AI and automation to life. As a Solution Design Manager, you’ll think at 30,000 feet to understand what matters most to executives—why they care about AI, automation, how they drive transformation at scale, and what challenges keep them up at night. At the same time, you’ll dive deep into the journeys of end users across industries to uncover their biggest pain points and identify where ServiceNow’s AI platform can create meaningful value. From there, you’ll architect platform-powered solutions that connect vision to execution and craft narratives that bring innovation to life. Responsibilities include consolidating existing insights across ServiceNow teams, leading discovery sessions with customers, staying current on industry trends, diving deep into ServiceNow’s product capabilities, synthesizing qualitative and quantitative inputs, collaborating cross-functionally, experimenting with AI-first approaches, and shaping solution design processes.