Knowledge Specialist

This role will drive and elevate the end-to-end knowledge content & systems, aligning it to a unified proficiency matrix that spans Sales, Success, Support, and Launch. You will apply technical writing, and user experience best practices to every asset ensuring clarity, retention, and engagement. Optimizing knowledge systems in the Customer facing help center in SFDC, and the internal knowledge base, Guru that drive user experience, search-ability, and self serve resolution is another important aspect. You will partner with Embedded Enablement Specialists and leaders to translate tribal knowledge into repeatable, templated documentation in Guru and SFDC, as well as train and maintain our AI driven automated knowledge integration and execute monthly and quarterly knowledge content audits and updates.