Job Description
We are seeking a Support Analyst with a background in either Fullstack or Backend Development, knowledgeable in Node.js and React. In this role, you will be responsible for providing technical support and troubleshooting for our web applications while ensuring seamless user experiences. Additionally, you should have production support experience and be willing to stay on call occasionally over weekends to support our production environments.
You will provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently, and collaborate with the development team to understand application architecture and functionality. You will identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions and collaborate with the QAs to ensure issues are documented and tracked.
About CI&T
We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.