Head of CRM & Customer Value Management
Remote regions
EuropeBenefits
5w PTO
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Responsibilities:
- Own customer base value and deliver quarterly targets on active customers, balance, and returning originations.
- Maintain the customer value model with Finance and Credit Risk; rank levers and price incentives on break-even logic.
- Own Braze orchestration and the decisioning layer; prove incrementality in money with holdouts.
Success Factors:
- 8+ years in CRM/customer value, with 3+ in consumer lending or credit; built or owned an LTV/NPV model.
- Credit literacy and risk-based pricing; designs holdouts and reports results in incremental value.
- Hands-on with Braze; experience as business owner of AI decisioning is a strong plus.
What We Offer:
- Competitive salary, 5 weeks vacation, private healthcare, hobby grant, mental health support, share options.
- A growth-driven environment with budget for continuous learning and a path to 1BN revenue.
Bondora
Bondora is a fintech founded in 2008 that provides digital borrowing and investing products to over 700,000 customers across Europe. It is a rapidly growing company with a bold vision to acquire a banking license and expand its product suite.