Own credit and fraud strategy across the customer lifecycle to maximize risk-adjusted returns.
Lead and develop a high-performing credit and fraud team while partnering with executives and capital partners.
Drive disciplined test-and-learn initiatives, portfolio monitoring, and regulatory compliance to support profitable growth.
Happy Money is a consumer finance company that empowers people to achieve their goals through simple, transparent loans funded by trusted financial institutions. With more than $6.5 billion in loans originated and a 100% fully distributed remote team, Happy Money brings together purpose-driven professionals focused on making a real impact.
Own the end-to-end CRM strategy across email, in-app, push, and local messaging channels to drive customer acquisition, engagement, and retention.
Lead the CRM roadmap, technology evaluations, and cross-functional program management across global markets.
Drive innovation through AI, automation, and personalization to scale customer journeys and improve lifetime value.
The partner company is a global consumer technology firm focused on digital products and customer lifecycle management. It operates with a cross-functional, data-driven culture across multiple international markets.
Act as the first-level support for cancellation requests, diagnosing dissatisfaction and applying consultative retention strategies.
Manage friendly collections with delinquent clients, negotiating financial debts and preventing churn.
Analyze ad performance and account metrics to provide strategic guidance that maximizes partner results.
Grupo QuintoAndar is the largest real estate ecosystem in Latin America, using technology to simplify the entire housing journey from rental to buying and selling. With more than 3,100 employees across six countries, the company is backed by global investors and values remote-first flexibility, diversity, and innovation.
You will lead the VIP CRM team, overseeing daily workflows, priorities, and team development.
You will shape the VIP customer lifecycle through personalized communication, promotions, and retention initiatives.
You will use data insights to refine segmentation and optimize CRM processes across teams.
This role is with a partner company in the iGaming industry, focused on customer engagement and retention. They operate as a global, data-driven organization with a collaborative and international team culture.
Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
Build relationships with senior stakeholders, translating product usage into business-impact conversations.
Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.
Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.
Own the business lending P&L, strategy, and product roadmap from 0-1 to scale.
Build and lead a high-performing product management team and lending org.
Partner with credit, finance, and banking partners to balance growth and rigor.
Mercury is a fintech company building banking-grade lending products and financial services through partner banks. They are building a thriving, responsibly-scaled lending business with a strong culture of diversity and belonging.
Own credit performance for Tilt's cash advance product in Mexico, setting policy and balancing growth and profitability.
Maintain unit economics models, run lifecycle experiments, and monitor portfolio risk metrics.
Partner with Data Science and cross-functional teams to turn model releases into policy and results.
Tilt is a fintech company that uses machine learning and over 250 real-time financial signals to offer credit products beyond traditional credit scores. With millions of customers worldwide, Tilt operates as a virtual-first team across 14 countries, valuing impact, collaboration, and mutual respect.
Own the end-to-end customer success strategy, including onboarding, adoption, renewals, and expansion.
Drive retention and NRR by identifying churn risk early and building scalable playbooks.
Partner with sales and product to shape the customer voice and influence go-to-market decisions.
GoLinks builds productivity tools that simplify knowledge sharing and workflows for teams. It is a fast-moving startup focused on innovation, excellence, and growth.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Own the customer-facing experience across the Ondo Finance App, turning complex financial and blockchain infrastructure into simple, intuitive products.
Focus on retention, usability, and long-term customer value across web and mobile workflows.
Work closely with Engineering, Design, Legal, Compliance, and Operations to define strategy, prioritize opportunities, and ship improvements.
Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized funds and decentralized finance technology. We are a small remote-first team backed by leading investors, with alumni from top firms, and we lead the space in assets under management.
Own the retention engine end-to-end, turning customer insights into a competitive advantage.
Drive subscription performance, loyalty, and lifecycle CRM across email, SMS, and push.
Build and scale a high-performing retention team while being hands-on in data and strategy.
Alpha Lion is a fast-growing, performance-driven brand focused on helping people unleash their Superhuman potential. The company values ownership, curiosity, and results, and is building scalable systems for long-term competitive advantage.
Own customer success, implementation, and support, carrying gross and net retention as your primary metric.
Build health scoring and coverage models to identify churn risk early and drive expansion systematically.
Define the customer journey from contract to renewal, making the customer experience one cohesive company.
Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.
Build, schedule and QA email and SMS campaigns across clinic and pharmacy, including patient journey sends.
Work with marketing and creative teams to refresh Braze content, keeping messaging engaging and on brand.
Lead A/B tests, manage suppression logic, and troubleshoot issues with cross-functional teams.
Montu is a leading cannabis company with operations in Europe and Asia-Pacific, connecting patients with cannabis therapies through locally integrated ecosystems. As one of the fastest growing businesses in the industry, Montu offers a dynamic and supportive work environment focused on making a meaningful impact on patients' lives.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Own retention for high-risk or high-value accounts by reviewing health signals and proactively reaching out.
Build account-specific save plans, document every retention conversation, and serve as the escalation point for complex cancellation risks.
Coach CSMs on early pre-churn conversations and turn churn patterns into playbooks and process fixes.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We are a quiet but mighty start-up that participated in 50% of off-market home sales in the last 12 months, with a fast, data-driven culture focused on results.
Define product vision and strategy for consumer credit experiences across shopping, repayment, and marketing.
Lead cross-functional teams to translate complex financial capabilities into intuitive customer journeys.
Use research, experimentation, and behavioral insights to drive activation, conversion, and repeat engagement.
A consumer credit company focused on creating intuitive and trustworthy credit experiences for consumers. The organization operates with a remote-first culture, emphasizing cross-functional collaboration, data-driven decision-making, and responsible access to credit.
Own retention and churn for a book of enterprise and mid-market accounts, using data to spot risk early.
Act as a trusted advisor, translating technical results into business value like indexing, organic traffic, and AI visibility.
Partner with Product, Support, and Account Management to drive proactive retention and share customer feedback.
Prerender helps marketers build dynamic JavaScript websites while keeping them visible to search engines and AI platforms, serving over 100,000 sites. It's part of saas.group, a fully remote portfolio of 25 brands with nearly 380+ colleagues and a small, high-trust culture.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Own post-sale customer experience and retention across global accounts.
Build training and adoption programs that drive product usage.
Identify expansion opportunities and partner with Sales on upsell motion.
SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.