Customer Success Analyst 1 (Junior - Collections and Retention)

About the Area and Challenge:

• The Relationships and Sales team supports partner real estate agencies, driving success, retention, and financial health.
• The team works on the front line to solve strategic pain points, prevent churn, and maximize return on advertising investments.

Your Responsibilities:

• Act on first-level cancellation requests, applying consultative retention strategies and identifying real dissatisfaction drivers.
• Perform proactive collections and negotiate financial debts with delinquent clients to prevent churn.
• Analyze partner ad performance metrics and provide strategic diagnoses to improve results.

What We Are Looking For:

• Strong previous experience in B2B client retention and churn prevention.
• Proven experience in friendly collections, debt renegotiation, and delinquency management.
• Solid knowledge of digital marketing, online ads, and performance metrics.

Benefits:

• Competitive salary, profit sharing, and variable compensation.
• Health, dental, life insurance, and wellbeing programs.
• Meal and food allowances, home office support, and flexible work programs.