Engage with existing customers, understand concerns, and identify tailored retention solutions.
Combine active listening, consultative communication, and problem-solving to address service issues.
Balance customer satisfaction with business objectives to improve retention rates.

Accountabilities:

Develop strategies to retain customers considering cancellation and assess their individual needs.
Investigate complaints and coordinate with relevant teams to achieve timely resolutions.
Maintain accurate records of interactions and work toward retention targets.

Requirements:

Experience in customer service, retention, contact centers, account management, or sales.
Strong communication, negotiation, and objection-handling skills.
Familiarity with CRM systems and ability to work in a fast-paced environment.

Preferred Qualifications:

Experience in telecom, internet services, or subscription-based businesses.
Background in cancellation prevention, customer win-back, or loyalty programs.
Familiarity with retention metrics and performance-based service environments.

Not Disclosed

The company focuses on strengthening customer relationships and reducing cancellations in a competitive service environment. It values customer-focused, results-driven professionals and offers a collaborative, performance-driven workplace.

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