Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Lead end-to-end CRM strategy across email, in-app, push, and messaging apps to drive acquisition, engagement, and retention.
Manage global CRM programs across Latin America, Europe/Middle East, and Asia, including local chat platforms like WhatsApp, WeChat, and KakaoTalk.
Drive CRM innovation through AI integrations, automation, and data-driven optimization to improve user journeys and business outcomes.
Cambly is a global language learning platform that connects learners with tutors for real conversation practice, supported by AI-powered learning tools. The company has a global team and a culture focused on helping students build confidence and fluency in English.
Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
Drive product adoption and identify upsell and expansion opportunities.
Act as the voice of the customer internally, resolving issues and conducting business reviews.
Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Lead day-to-day performance of the Customer Success team, setting clear expectations and ensuring consistent execution.
Monitor and analyze service metrics like queue volume, SLA, CSAT, and QA, using data to drive action.
Provide coaching and development to Team Leads and Associates to improve customer experience, productivity, and retention.
iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by leading publications and is building a team to become a global leader in the industry.
You own how 5M+ existing customers experience Hostinger across email, SMS, WhatsApp and in-product messaging.
You drive retention and expansion through data-driven campaigns and AI-first personalization.
You collaborate with Data and Engineering teams to build a deliberate channel mix and scale what works.
Hostinger serves 5.5 million clients across 150 countries, building an AI-first company guided by 10 principles. It offers flexible work, wellness benefits, and continuous learning opportunities.
Provide high-level admin support to the CRO and sales execs, including calendar, travel, expenses, and logistics.
Partner with GTM leadership to streamline communication and prepare materials for revenue meetings.
Anticipate needs, take notes, manage priorities, and support key programs like QBRs and SKO.
Serve as a culture carrier, bringing positive energy and helping the team move fast.
Horizon3 is a remote cybersecurity company that provides autonomous pentesting solutions to help organizations find and fix attack vectors before they are exploited. The team is a fast-growing fusion of former special operations cyber operators and engineers, fostering a culture of respect, collaboration, and results.
Assess client needs and teach options as a virtual consultant.
Handle admin tasks including notes, appointments, and CRM hygiene.
Work from home with no cold calling and a qualified-interest pipeline.
Global Elite Empire Consultants provides remote consulting services, hiring virtual consultants to assess client needs and teach options. The company values driven, trainable, and dependable individuals, offering full training and performance-based advancement in a remote work culture.
Own the end-to-end CRM strategy across email, in-app, push, and local messaging channels to drive customer acquisition, engagement, and retention.
Lead the CRM roadmap, technology evaluations, and cross-functional program management across global markets.
Drive innovation through AI, automation, and personalization to scale customer journeys and improve lifetime value.
The partner company is a global consumer technology firm focused on digital products and customer lifecycle management. It operates with a cross-functional, data-driven culture across multiple international markets.
Own the partner pipeline and revenue target for your region, driving strategy to exceed goals.
Build and manage a full partner portfolio, including integration partners, resellers, and consultants.
Manage global partner accounts and execute long-tail activation for dormant partners.
RoomPriceGenie helps small hotels optimize pricing with an advanced algorithm, improving revenue and booking rates. Founded in 2017, the company serves customers worldwide and fosters a global, diverse team with a transparent and impactful culture.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Drive strategic customer success initiatives that improve satisfaction, onboarding, retention, and revenue growth for Enterprise customers.
Advocate for customers across the organization and turn industry insights into strategic recommendations.
Analyze performance metrics, identify cross-sell and upsell opportunities, and mentor junior team members.
Certn makes background checks easier, helping people move faster into jobs, homes, and opportunities. They're a remote-first team with $127M+ raised and Deloitte Fast 50 recognition three years running.