Own the owner lifecycle marketing program end-to-end, from strategy and journey building to platform execution and performance.
Lead the migration of owner communications to Customer.io and map tailored journeys for Core, Plus, and Pro owner segments.
Drive qualified lead conversion and six-month owner retention through analytics, A/B testing, and cross-functional partnership.
Evolve is a vacation rental platform on a mission to make vacation rental easy for everyone. With a high-performing, customer-obsessed team, the company fosters a culture of curiosity, communication, and accountability.
Own retention and churn for a book of enterprise and mid-market accounts, using data to spot risk early.
Act as a trusted advisor, translating technical results into business value like indexing, organic traffic, and AI visibility.
Partner with Product, Support, and Account Management to drive proactive retention and share customer feedback.
Prerender helps marketers build dynamic JavaScript websites while keeping them visible to search engines and AI platforms, serving over 100,000 sites. It's part of saas.group, a fully remote portfolio of 25 brands with nearly 380+ colleagues and a small, high-trust culture.
Lead global customer delivery: onboarding, CSM, and 24/7 coverage across US and India.
Own early-lifecycle retention, ensuring customers succeed through their first quarter and beyond.
Drive efficiency with data and AI on a flat headcount, improving outcomes without added resources.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, HighLevel is a global remote-first organization built for speed, ownership, and innovation.
Own retention for high-risk or high-value accounts by reviewing health signals and proactively reaching out.
Build account-specific save plans, document every retention conversation, and serve as the escalation point for complex cancellation risks.
Coach CSMs on early pre-churn conversations and turn churn patterns into playbooks and process fixes.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We are a quiet but mighty start-up that participated in 50% of off-market home sales in the last 12 months, with a fast, data-driven culture focused on results.
Own the post-purchase customer experience, including cancellation flows, order management, loyalty, and referrals.
Build new post-purchase features end to end with Retention, Engineering, and Data.
Drive upsell, cross-sell, and retention metrics through analytics, UX research, and pricing testing.
Grüns creates comprehensive nutrition products in the form of gummies made from 60 nutrient-dense whole-food ingredients. The company is a fully remote, high-trust team that values wellness, balance, and a fast-paced, collaborative culture.
Lead, coach, and develop a specialized team of Customer Recovery Coaches focused on preventing churn and restoring trust.
Set the operating rhythm for recovery motions, including risk queue triage, Fire-Team mobilizations, and weekly retention forecasts.
Partner with Product, Engineering, Support, and Sales to turn reactive support into proactive rescue operations and drive systemic improvements.
Cloudbeds builds a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. With 650+ team members across 40+ countries, the company is remote-first and fosters a culture of innovation, diversity, and inclusion.
You own how 5M+ existing customers experience Hostinger across email, SMS, WhatsApp and in-product messaging.
You drive retention and expansion through data-driven campaigns and AI-first personalization.
You collaborate with Data and Engineering teams to build a deliberate channel mix and scale what works.
Hostinger serves 5.5 million clients across 150 countries, building an AI-first company guided by 10 principles. It offers flexible work, wellness benefits, and continuous learning opportunities.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Build relationships with targeted clients and strategically consult to strengthen retention and recurring revenue.
Educate clients on new products, features, and industry knowledge to maximize their Subsplash investment.
Develop innovative solutions tailored to client needs and help them succeed in platform utilization.
Subsplash is an engagement platform for churches, Christian ministries, non-profits, and businesses, serving 14,000+ clients. The company is a team of 290+ mission-driven people committed to humility, innovation, and excellence.
Own lifecycle marketing strategy across the client journey, from onboarding to win-back, using data to identify growth opportunities.
Develop audience segmentation and automated campaigns across email, SMS, and other owned channels, with hands-on HTML development.
Lead test-and-learn approaches, measure performance, and optimize campaigns to improve retention, engagement, and client lifetime value.
Alliance Animal Health is a private equity backed Veterinary Service Organization that partners with veterinary practices across the US, providing business solutions so vets can focus on animal care. They are fast-growing with a collaborative culture centered on core values: Passion, Engagement, Trust, and Service.
Lead a global team of 100+ across the US, India, UK, Mexico & Brazil to transform customer interactions into a data-driven engine for retention and growth.
Drive AI-first operational models, automating workflows and personalizing customer engagement at scale.
Own Net Retention Rate, NPS, and CSAT metrics while bridging customer insights with product roadmaps.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.
Own the end-to-end post-purchase customer journey, including cancellation flows, order management, loyalty, and referral programs.
Build and launch post-purchase features from research and UX design through engineering handoff and deployment.
Drive retention and revenue through pricing optimization, A/B testing, and cohort analytics.
They are a partner company hiring a Senior Ecommerce Manager to own post-purchase customer journeys and retention. The culture emphasizes high trust, full remote work, and biannual team off-sites.
Own the full CRM lifecycle: onboarding, conversion, repeat purchases, retention, and reactivation.
Use behavioral data to uncover growth opportunities and run experiments that scale.
Collaborate with Product, Data, Engineering, and Creative to build the CRM playbook.
EverAI builds the world's largest AI companionship platform, with 50M users and EverGuard moderation. We are a passionate remote team of ~100, led by founders with 0-to-IPO experience.
Define and own how Alpaca measures growth across the entire customer journey, from acquisition to monetization.
Run the growth experimentation engine, designing A/B tests and causal studies to drive key business metrics.
Build retention models, LTV forecasts, and unit-economic views to identify compounding levers for growth.
Alpaca is a global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more, serving hundreds of financial institutions across 40 countries. With $400 million in funding and a diverse team of over 400 globally distributed members, we are committed to open-source contributions and fostering a vibrant community.
Own lifecycle strategy and performance for post-enrollment client journeys, focusing on retention, winback, and partner cross-sell through cross-channel campaigns.
Improve journey operations, tools, and orchestration by optimizing processes, workflows, and cross-functional coordination across internal teams and external partners.
Use AI and modern tooling to accelerate campaign planning, execution, and analysis, driving measurable business outcomes and operational efficiency.
National Debt Relief is a consumer debt relief provider that has helped over 450,000 people settle over $10 billion of debt since 2009. It is a team-oriented company with an A+ BBB rating, dedicated to employee growth and offering a supportive culture.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Ensure deep customer satisfaction by proactively identifying and addressing issues or opportunities.
Manage client expectations and develop detailed success plans for enterprise and mid-market merchants.
Act as a strategic partner to drive measurable growth in retention, revenue, and customer experience.
Stay AI is powered by savvy DTC industry vets who have been building subscription programs for over ten years, working with over 300 subscription-focused CPG brands. The company is remote-first with annual offsite retreats and a collaborative culture.
Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
Build relationships with senior stakeholders, translating product usage into business-impact conversations.
Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.
Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Own the rate at which new subscribers engage with Customer Success and build demand generation against an installed base.
Lead a team running prioritized outreach on stalled customers, owning trial-to-implementation handoff and lifecycle expansion.
Instrument every play with hold-out groups and kill dates, building the activation scorecard and enablement curriculum.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs to build, automate and scale their operations. With over 2,000 team members across 10+ countries, HighLevel is a global, remote-first organization built for speed and ownership.