Own lifecycle strategy and performance for post-enrollment client journeys, focusing on retention, winback, and partner cross-sell through cross-channel campaigns.
Improve journey operations, tools, and orchestration by optimizing processes, workflows, and cross-functional coordination across internal teams and external partners.
Use AI and modern tooling to accelerate campaign planning, execution, and analysis, driving measurable business outcomes and operational efficiency.
Lifecycle MarketingCRMMarketing AutomationAnalyticsCross-functional Communication
Managing lifecycle marketing programs across a portfolio of mid-market and enterprise clients.
Designing and optimizing lifecycle programs across email, SMS, push notifications, loyalty, and emerging channels.
Developing and executing testing plans across messaging, creative, audience segments, and campaign cadence.
Wpromote is a digital marketing agency that helps clients engage and retain customers through lifecycle marketing. Recognized as a Best Place to Work by Ad Age and Glassdoor, and Adweek's Fastest Growing Digital Agency, it fosters an inclusive work environment.
Own segmentation strategy and audience builds for email, MMS, push, and lifecycle campaigns.
Deploy and QA CRM communications ensuring accuracy, compliance, and optimal performance.
Support loyalty program relaunch and optimize lifecycle journeys for customer growth.
TerrAscend is a cannabis company operating in the US and Canada. They focus on customer engagement and retention through marketing programs, with a size and culture that values cross-functional collaboration.
Manage lifecycle campaigns from strategy to analysis, including segmentation, flow design, and reporting.
Own the customer journey map and design A/B testing programs for engagement and revenue optimization.
Collaborate across marketing teams, communicate results to stakeholders, and ensure flawless campaign execution.
Willow is a telehealth company specializing in personalized, responsible cosmetic weight loss care, combining medical expertise with a patient-centered approach. They are a diverse, global team with a fun and casual work environment.
Lead lifecycle strategy and execution for email, push, and SMS campaigns across the Home vertical.
Launch new CRM campaigns, improve existing programs, and identify opportunities to scale successful approaches.
Own campaign performance measurement, including open rates, click-through rates, product engagement, and related metrics.
Experian is a global data and technology company that powers opportunities for people and businesses around the world. They have an amazing team of 25,200 people in 32 countries and a culture that is people-first, inclusive, and purpose-driven.
Design and scale multi-channel lifecycle programmes across SMS, WhatsApp, push, and in-app messaging to drive retention, repayment, and upsell.
Own retention economics and CLV growth through rigorous experiments and behavioral trigger-based systems.
Work across 4 African markets with proprietary data from millions of customers and a unique distribution model.
M-KOPA is a fintech company that creates financial inclusion for the traditionally excluded through a fair, customer-centric financing model. With over 10 million customers and 30,000+ field agents across Africa, it is recognized as one of the world's most influential companies and Africa's fastest-growing.
Own the full CRM lifecycle: onboarding, conversion, repeat purchases, retention, and reactivation.
Use behavioral data to uncover growth opportunities and run experiments that scale.
Collaborate with Product, Data, Engineering, and Creative to build the CRM playbook.
EverAI builds the world's largest AI companionship platform, with 50M users and EverGuard moderation. We are a passionate remote team of ~100, led by founders with 0-to-IPO experience.
Consult and enroll qualified clients into debt relief programs while documenting interactions using Salesforce.
Complete IAPDA certification within the first year and meet performance criteria set by management.
Adhere to company policies, de-escalate stressful situations, and provide empathetic support to clients.
National Debt Relief is a leading debt settlement organization that has helped over 450,000 consumers settle over $10 billion of debt. We are a certified Great Place to Work with a team-oriented culture focused on employee growth and success.
Build and own a sophisticated lifecycle marketing engine that moves prospective students from inquiry through enrollment and beyond.
Drive measurable improvements in conversion rates across inquiry-to-application and application-to-enrollment stages.
Lead segmentation, personalization, and experimentation using behavioral, demographic, and funnel-stage data.
Our partner is a mission-driven education organization focused on accessible, affordable, and high-quality online education. They offer a remote-first, inclusive, and supportive workplace culture centered on belonging, diversity, professional development, and employee well-being.
Own multi-channel marketing campaigns across the full customer journey, from initial outreach through enrollment and re-engagement.
Translate client objectives into compelling, measurable campaign strategies using performance data and consumer insights.
Manage campaign timelines, QA processes, and cross-functional collaboration to drive program success.
Our partner is a health-focused company running programs that help people take meaningful action toward better health. The company fosters a casual, collaborative, and engaging remote-first culture.
Lead the build of Directive's Lifecycle Marketing practice as a player-coach, shaping strategy, delivery, and growth.
Architect and execute lifecycle strategies across eCommerce and Service/SaaS clients, from acquisition to expansion.
Own client relationships, mentor team members, and contribute to sales, scoping, and practice development.
Directive Consulting is a B2B performance marketing agency that delivers real revenue through its Customer Generation methodology. They are a remote-first, fast-paced company with a culture that values bold thinking and challenging the status quo.
Design and launch automated digital customer success programs across the employer lifecycle, focusing on onboarding, activation, and retention.
Own customer messaging and positioning for lifecycle emails, in-app nudges, and playbooks to drive product adoption.
Run segmentation and A/B tests, track program KPIs, and partner cross-functionally to reduce churn and grow accounts.
Tapcheck is a digital platform offering on-demand pay access to employees, helping them avoid high-interest payday loans. The team is passionate about financial wellness and operates with a culture of humility, grit, and continuous improvement.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Consult and enroll qualified clients into National Debt Relief's debt relief programs, documenting discussions in Salesforce.
Complete IAPDA certification within the first year and meet performance criteria set by management.
De-escalate stressful situations with empathy, navigate multiple computer systems, and adapt to changing business needs.
National Debt Relief is a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt. With an A+ Better Business Bureau rating, we are dedicated to elevating, empowering, and transforming our clients' lives. The company is a certified Great Place to Work® with a team-oriented environment and growth opportunities.
Lead high-impact CRM and lifecycle marketing programs for a major streaming client.
Own day-to-day client relationships and maintain trust and quality.
Leverage Braze's advanced capabilities to drive experimentation and reporting.
Phiture is a mobile growth consultancy working with teams behind leading apps like Adobe, Headspace, and LEGO. We are a global team setting the standard for growth in the digital world.
Own channel strategy and end-to-end campaign execution across email, push, and on-platform channels.
Build and optimize email campaigns in HubSpot and push campaigns using Reddit's first-party tools.
Partner with lifecycle strategists, Product, Engineering, and Data Science to bring community growth strategies to market.
Reddit is a community of communities built on shared interests, passion, and trust. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet's largest sources of information and an equal opportunity employer.
Design and execute structured A/B and multivariate tests across email, SMS, and in-app channels to improve lifecycle KPIs like no-show rates and retention.
Analyze funnel performance, diagnose segment-level variation, and translate findings into data-backed improvements.
Partner with Data, Engineering, and Operations to integrate AI and machine learning signals into lifecycle triggers and journeys.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. It is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and over two million patient visits, driven by a mission to solve complex problems with compassion and innovation.
Own the end-to-end Lifecycle strategy across email, SMS, and call scripting to drive customer engagement and conversion.
Build sophisticated segmentation and personalization strategies using behavior, lead source, and lifecycle stage.
Lead a high-performing team, partner cross-functionally, and ensure compliance and operational excellence.
Caribou is a fintech company that helps Americans refinance auto loans to save money, pairing them with community banks and credit unions. It is backed by major investors like QED Investors and Goldman Sachs, and led by industry leaders from technology, automotive, and finance.
Owns strategy and execution for customer retention, expansion, adoption, and lifecycle engagement across the installed base.
Builds signal-driven customer marketing engine using product usage, account health, and lifecycle milestones.
Leads a lean, high-impact team and collaborates with Customer Success, Product, and Demand Generation.
ConnectWise is a global software company that provides a suite of tools for technology solution providers to manage their businesses and automate service delivery. With over 3,000 colleagues and over 45,000 partners, the company fosters an inclusive, positive culture that values diverse perspectives.
Lead the strategy and optimization of multi-channel campaigns including email, SMS, and direct mail.
Partner with internal teams to guide messaging, targeting, and campaign design aligned with client objectives.
Track and analyze campaign performance metrics, providing timely reporting and insights to leadership.
Scorpion is a leading provider of technology and services that help local businesses thrive through marketing tools and AI support. The company fosters a culture of genuine care, constant improvement, and unbeatable teamwork, with a diverse team committed to client success.