Customer Journey Manager

Responsibilities:

• Own lifecycle strategy and performance for key post-enrollment client journeys, focusing on retention, win-back, and partner cross-sell.
• Build, launch, and optimize cross-channel campaigns across email, SMS, direct mail, landing pages, chat, and related lifecycle touchpoints.
• Analyze cancellation patterns, engagement behavior, and journey performance to identify high-impact retention opportunities.

Qualifications & Skills:

• 4+ years of experience in lifecycle marketing, retention marketing, or CRM with a strong track record of results.
• Experience building and optimizing automated customer journeys in engagement platforms like Braze, Cordial, or Klaviyo.
• Strong analytical, direct response, and project management skills with high personal agency and ability to handle ambiguity.

Compensation & Benefits:

• Salary range $99,000 to $114,000 per year, with generous Medical, Dental, and Vision benefits.
• Includes 401(k) with company match, 12 weeks paid parental leave, paid holidays, volunteer time off, sick days, and vacation.
• Provides a team-oriented environment with employee mentorship and leadership programs.