Source Job

$140,000–$160,000/yr

  • Own the post-purchase customer experience, including cancellation flows, order management, loyalty, and referrals.
  • Build new post-purchase features end to end with Retention, Engineering, and Data.
  • Drive upsell, cross-sell, and retention metrics through analytics, UX research, and pricing testing.

Ecommerce Product Management UX Design Pricing Strategy

20 jobs similar to Senior Ecommerce Manager, Post-Purchase

Jobs ranked by similarity.

Global Unlimited PTO

  • Own the end-to-end product roadmap for the ecommerce platform, focusing on customer growth, conversion, and retention.
  • Leverage analytics, experimentation, and customer insights to optimize the subscription journey and drive business outcomes.
  • Collaborate with cross-functional teams including Engineering, UX, Marketing, and Compliance to deliver high-impact product releases.

PeopleFinders is a leading consumer information platform that empowers millions of customers to find, verify, and understand people and information. With one of the largest public records data assets in the country, the company is a significant player in the industry.

Poland 7w PTO

  • Own the post-purchase customer experience with a focus on activation, matching, and personalized recommendations.
  • Optimize offer volume and recommendation quality using data, research, and experimentation.
  • Collaborate with engineering, design, and data/ML teams to launch impactful product improvements.

This partner company focuses on discovery-driven products that connect users with relevant opportunities through matching and recommendation systems. It operates as a fully remote, internationally distributed team in a fast-moving product environment.

US

  • Own the post-order communications and ticket delivery experience to reduce uncertainty and complaints.
  • Build AI-powered self-service and agent-assist tools to lower cost to serve and improve fan satisfaction.
  • Drive a roadmap tied to contact rate, CSAT, and delivery-related complaints.

Gametime unites the world through shared experiences by making it easy to discover and access live events. The company fosters an inclusive, collaborative environment with a focus on innovation.

US

  • Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
  • Drive AI and automation strategy to scale support without proportional headcount growth.
  • Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.

This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.

$120,500–$157,000/yr
US Unlimited PTO

  • Lead marketplace performance and inventory analytics to measure member engagement, conversion, and retention, and identify opportunities for growth.
  • Build subscription and retention intelligence to analyze churn and lifetime value, partnering with product and growth teams.
  • Optimize offers, pricing, and promotions through experimentation and causal analysis to drive incremental business value.

HealthEquity empowers healthcare consumers to save and improve lives through health savings accounts and a managed affiliate marketplace. The company is a large, publicly traded organization with a culture of inclusion and innovation, committed to being an employer where everyone feels welcome.

$15,000–$125,000/yr
Global Unlimited PTO

  • Own conversion end-to-end: touchless signup, self-serve trial, checkout, and failed payment recovery.
  • Move time-to-value by deleting setup steps and making onboarding fast enough to retain first-session users.
  • Own monetization surfaces, pricing experiments, reactivation loops, and AI-assisted proactive outreach.

Rechat is the operating system for real estate, combining marketing, CRM, transactions, listings and AI in one product. Tens of thousands of agents use it weekly at large brokerages, and the team is fast-growing, diverse, and collaborative.

$99,000–$114,000/yr
US 12w maternity 12w paternity

  • Own lifecycle strategy and performance for post-enrollment client journeys, focusing on retention, winback, and partner cross-sell through cross-channel campaigns.
  • Improve journey operations, tools, and orchestration by optimizing processes, workflows, and cross-functional coordination across internal teams and external partners.
  • Use AI and modern tooling to accelerate campaign planning, execution, and analysis, driving measurable business outcomes and operational efficiency.

National Debt Relief is a consumer debt relief provider that has helped over 450,000 people settle over $10 billion of debt since 2009. It is a team-oriented company with an A+ BBB rating, dedicated to employee growth and offering a supportive culture.

Poland

  • Own the merchant-side product vision, KPIs and roadmap, ensuring alignment with business unit needs.
  • Lead a team of 3–5 PMs with focus on priorities, feedback, development, and performance.
  • Create a culture of product craft through real discovery, hypothesis-driven specs, and metric-defined launches.

InPost is a leading European out-of-home e-commerce enablement platform that provides parcel delivery through a network of over 64,000 Automated Parcel Machines and 30,000 pick-up and drop-off points across nine countries. With 1.4 billion parcels delivered in 2025, the company is recognized for transforming parcel delivery economics through flexible, technology-driven solutions.

$110,000–$140,000/yr
US 12w maternity 12w paternity

  • Own a book of enterprise customer accounts and work with the Media Strategy team to ensure the product delivers value and insights.
  • Provide setup support for early-stage customers, troubleshoot integrations, and act as first line of support for technical issues.
  • Proactively identify at-risk customers, monitor churn, and coordinate with internal teams to improve customer experience and retention.

Northbeam builds a marketing intelligence platform for eCommerce brands, offering attribution modeling and customizable dashboards to track ad spend and customer journey. The company is experiencing rapid growth, has strong product-market fit, and fosters a collaborative, remote-friendly culture.

$160,000–$175,000/yr
US Unlimited PTO 16w maternity 4w paternity

  • Own the roadmap for The Lab, Storyblocks' AI product team, turning open-ended questions into prioritized plans with clear business impact.
  • Define and track metrics for AI product quality, running experiments with tools like Statsig, LaunchDarkly, Optimizely, or Amplitude.
  • Partner with engineering, data science, design, research, and marketing to align on OKRs and drive AI product launches.

Storyblocks is a subscription-based content company providing video, audio, and images to empower storytellers. The company is remote-first and has been recognized as a top workplace, with a culture centered on data, ownership, communication, community, and authentic stories.

$165,000–$182,000/yr
United States Canada

  • Own product-level positioning and messaging for platform areas, set launch strategy, and drive cross-functional launches end to end.
  • Build customer proof and enablement for sales, CS, and partners, using AI to scale content creation and distribution.
  • Serve as market and competitive expert, turning insights into actionable positioning and content that drives adoption.

Thanx is a loyalty and guest engagement platform for restaurants, unifying loyalty, digital ordering, and marketing automation. Backed by elite investors including Sequoia Capital, the company has raised over $30M and fosters an AI-native culture with strong employee tenure and core behaviors like Think Boldly and Execute Reliably.

$119,793–$155,179/yr
Canada

  • Own the product vision, strategy, and roadmap for unlocking growth among larger, more sophisticated pros.
  • Develop a deep understanding of how these pros operate using research and data to identify unmet needs and growth opportunities.
  • Lead new products and capabilities from early discovery through launch and adoption, partnering with engineering, design, and commercial teams.

Thumbtack helps millions of people confidently care for their homes by providing personalized guidance, AI tools, and a best-in-class hiring experience. With a community of over 300,000 local service businesses across the U.S., Thumbtack is a collaborative, data-driven company united by the goal of helping pros build stronger businesses.

$140,000–$140,000/yr
US

  • Lead growth optimizations and strategic relationship management for Extend's largest omnichannel merchants.
  • Monitor program performance and leverage data to identify opportunities for measurable ROI and sustainable growth.
  • Drive go-to-market strategies and collaborate with cross-functional teams to support merchant growth and adoption of new features.

Extend provides AI-driven solutions to enhance post-purchase experiences for retailers, focusing on customer satisfaction and revenue growth. They work with over 1,000 merchant partners across multiple industries and are backed by prominent technology investors, fostering a collaborative and supportive culture.

Colombia

  • Conduct user research and analyze data to generate actionable insights for product marketing.
  • Own product marketing strategy and execution for assigned products, from discovery to optimization.
  • Collaborate cross-functionally with Product, Data, Design, and Marketing to drive growth.

Sezzle is a fintech company that provides interest-free installment plans to empower consumers financially. It is a growing company with a dynamic, collaborative culture focused on innovation and impact.

US

  • Own product strategy for a new e-commerce advertising product from early-stage to general availability.
  • Partner with engineering, machine learning, sales, and go-to-market teams to drive data-informed decisions.
  • Define success metrics, launch criteria, and unit economics while representing the product externally.

USA Canada Unlimited PTO

  • Own the roadmap and vision for Vendor Spend, defining success metrics for adoption, cost and fraud reduction.
  • Lead expansion of payment methods, including ACH, checks, direct-to-bank, cards, and international, pushing toward straight-through processing.
  • Drive the expense-management bet: Wrapbook-issued spend/purchasing cards and virtual AP cards, including issuance and controls.

Wrapbook is the AI platform for production finance, building systems to put finance teams in control of payroll, spend, and accounting for feature films, TV, and commercials. Trusted by teams at Netflix and Paramount, our team of 350+ is backed by top investors and uses AI to transform finance workflows.

$89,800–$112,200/yr
US

  • Support growth and daily performance across priority Last Mile platforms by tracking performance and identifying opportunities.
  • Analyze platform, campaign, and category data to build dashboards, scorecards, and insights.
  • Coordinate promotional, media, and merchandising initiatives with cross-functional teams to drive results.

The company is a consumer packaged goods organization focused on eCommerce and omnichannel growth across major last mile delivery platforms. It operates with a collaborative, fast-moving culture that values data-driven decision-making, ownership, and cross-functional teamwork.

$170,000–$220,000/yr
Global Unlimited PTO 12w maternity 12w paternity

  • Own critical parts of the member lifecycle end-to-end, including onboarding, payments, subscriptions, and reactivation.
  • Develop deep understanding of payment funnels using data to identify opportunities and improve conversion and reliability.
  • Lead cross-functional teams across engineering, design, and data to drive product execution from problem definition through launch.

Raya is building a better social internet focused on high-quality, trusted, authentic connections between a curated global community. The company values trust, creativity, and reciprocity, offering an elevated experience and a supportive culture with comprehensive benefits.

Europe

  • Own the AI roadmap for Scaleo's agentic platform, including AI Campaigns, Affiliate CRM agents, MCP, and natural-language interfaces.
  • Drive AI quality through evals, guardrails, confidence signals, and human-in-the-loop where agents touch money or partner relationships.
  • Work directly with design partners and clients weekly, learning the affiliate and iGaming domain to improve adoption, retention, and revenue impact.

Scaleo powers affiliate programs for iGaming operators and networks globally, with customers across Europe, the UK, the US, Asia and Australia. We're a lean team of ~40, heading towards an AI-native partnership platform where AI does the heavy lifting and humans focus on strategy and relationships.

Global 4w PTO

  • Own the full CRM lifecycle: onboarding, conversion, repeat purchases, retention, and reactivation.
  • Use behavioral data to uncover growth opportunities and run experiments that scale.
  • Collaborate with Product, Data, Engineering, and Creative to build the CRM playbook.

EverAI builds the world's largest AI companionship platform, with 50M users and EverGuard moderation. We are a passionate remote team of ~100, led by founders with 0-to-IPO experience.