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Strategic Account Partnership:
- Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals.
- Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities.
- Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction.
API & Data Integration Leadership:
- Guide customers through the design and implementation of secure, scalable API integrations and data workflows.
- Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications.
- Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts.
Technical Enablement & Support:
- Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices.
- Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization.
- Create and maintain reusable assets—including integration guides, scripts, and deployment templates.
SpyCloud
SpyCloud transforms recaptured darknet data to disrupt cybercrime. They help prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.