Banking Operations Associate

As a Banking Operations Associate, you'll be a critical partner in the daily function and scalability of our banking product operations. You will be a subject matter expert, primarily responsible for the execution of complex operational tasks, resolving escalated customer issues, and ensuring compliance across key banking processes. You will respond to and resolve escalated banking-related customer contacts via email and perform daily back-office tasks, including managing the card ordering process, reissuing debit cards, and reviewing expedited shipment requests. You will process and resolve complex account issues, approve and verify new Checking accounts that require manual Know Your Customer (KYC) document review, and address and fulfill specific requests from our bank partners. The position requires strong knowledge of KYC, banking onboarding, and payment processing, as well as problem-solving and communication skills.