Job Description
The Service Operations Admin manages the creation, accuracy and delivery of service quotes, ensuring quotes align with company pricing strategies and client needs. This role tracks and analyzes quote performance, collaborating with service teams to drive accountability by reporting and enforcing Key Performance Indicator metrics. They manage and analyze Customer Satisfaction (CSAT) surveys responses, identify trends and areas for improvement in customer satisfaction, and collaborate with service teams to implement strategies for enhancing CSAT scores. This role coordinates and prepares materials for Quarterly Business Reviews (QBRs) and analyzes service performance data for presentation in QBRs. They will provide administrative support to the Service team creating ad-hoc or updating existing reports and dashboards.
About Atlas Technica
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms, growing 100% year over year since 2016.