New Customer Success Lead - FCA Philippines (Remote)

The Family Care Associate leads and supports families throughout their entire care journey—from onboarding to ongoing engagement. This role ensures families feel confident, informed, and cared for at every step. Act as a trusted partner and advocate, guiding caregivers through onboarding, training, and Medicaid certification while maintaining compliance and accurate documentation. Through proactive communication, empathy, and problem-solving, you’ll help families overcome challenges and stay engaged in their care plans. Beyond individual support, you’ll foster community by organizing caregiver events and peer connections, strengthening trust and belonging across the network.