Director of Care Operations

As Cartwheel’s Director of Care Operations, you will oversee Cartwheel’s operations supporting clinicians, schools and families. You will build Cartwheel’s Provider Support and School Support functions and you will oversee Cartwheel’s existing Care Coordination function and team of 20 people that supports students and families. You will design and implement improvements to drive efficiency and to improve the quality of our care operations and you will continuously strive to implement smart automations and responsible AI initiatives. The Director will establish and implement strategic vision for care operations, define and measure success for the Care Operations team and implement a consistent, centralized platform for managing support needs. Metrics you will be responsible for include: ticket resolution time across provider, school and family support needs, volume of tickets or responses closed, % of tickets or responses automated as well as care coordination metrics, including time to care, conversion to care, and team efficiency metrics.