Analytics IT Operations Engineer

We are seeking an experienced Analytics IT Operations Engineer to work with one of our US clients, a leading digital marketing and e-commerce solutions provider for the automotive industry. The Operations Engineer will work in collaboration with and under the direction of the Manager of Data Engineering, Advanced Analytics, to provide operational services, governance, and incident management solutions for the Analytics team. This includes modifying existing data ingestion workflows, releases to QA and Prod, working closely with cross-functional teams, and providing production support for daily issues. Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles. Be part of on-call rotation. Support QA and production releases, off-hours if needed. Work with developers to troubleshoot issues.