Technical Implementation Consultant

Serve the People Who Serve the People. Granicus is on a mission to support their customers by meeting the needs of their communities and implementing their technology in ways that are equitable and inclusive. Technical Implementation Consultants are customer focused leaders who work hand-in-hand with the Implementation Consultants and Specialists to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, TMS, APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role. Lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality. Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients. Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications. Clarify and drive implementation commitments. Develop training and implementation documentation for customized implementations. Conduct system training for client administrators and developers when applicable. Establish and maintain clear chains of accountability within Granicus and client organizations. Maintain project plans and other forms of communications regarding status and issues for assigned engagements.