Client Engagement Specialist

You will play a vital role in ensuring timely prescription processing and supporting positive patient and customer outcomes. You will review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed. You will monitor and manage the support ticket queue to ensure timely resolution of incoming issues. You will serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings.

You will lead and participate in client operational meetings to address escalations, share updates, and resolve challenges. You will identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams. You will partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements. You will support onboarding and training of internal stakeholders and new employees to ensure workflow consistency. You'll also provide feedback on recurring issues and suggest updates to support documentation, FAQs, or internal workflows.