Residential Support Representative 1

As a Residential Support Representative, you are a crucial part of the Allegion team, responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries in a professional and courteous manner, and acting as a customer advocate to continually improve the level of customer satisfaction. You will provide positive customer experiences to help troubleshoot basic technical problems. Primary support will be through phone calls, but could include email, instant messaging, or other communication methods. You'll develop a basic level of understanding of mechanical, keypad, and integrated Allegion consumer products and components, along with a working knowledge of all reference material. You will also meet all service level agreements set by management and support company values.