Support Provider Specialist

As a Support Provider Specialist, you will be the first point of contact for potential support providers looking to join our platform. You'll play a key role in guiding them through the onboarding journey, ensuring they have all the information and encouragement they need to succeed. With a service-first mindset, you'll provide support via inbound and outbound calls, emails, and SMS while collaborating with your colleagues to ensure seamless service delivery. Key Responsibilities include Communicate regularly with potential support providers, Ensure support providers have access to the tools and information they need, Resolve complex support provider issues, and Maintain high standards of customer service.