In this fully remote role, you will be the first point of contact for new patient inquiries through SMS & phone calls. Engage in empathetic conversations, build trust, and guide prospective clients to the next step in their care journey. The role requires timely lead response, accurate documentation in the CRM, and a relationship-centered approach.

Provide exceptional client support by resolving customer issues across multiple channels, including phone, email, and SMS. Offer technical support and troubleshooting assistance for the HopSkipDrive app and RideIQ platform. Onboard new caregivers, guiding them through HopSkipDrive's policies, procedures, and safety protocols.

As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner.