Customer Success Advisor

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey. Acts as the "voice of the customer" inside the company. Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk. Becomes a SAFE platform expert and help customers become self-sufficient. Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments. Communicates and tracks customer product enhancements with SAFE Product Management. Present customer business reviews to executive business owners and technical customer contacts. Travel to customer locations will be required. If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security— we want to hear from you!