Sr Services Sales Executive-State and Local

The Services Account Executive is responsible for the opportunity management of both Expert Services and Success Services sales within designated strategic accounts, in coordination with the license sales teams and partners.  Additional responsibilities involve activities to support obtaining the highest levels of services customer satisfaction scores. The Services Executive ensures that all proposals are sized and scoped for successful project delivery. Each SAE is expected to ensure that clients make full use of their ServiceNow investment by driving rollout and deployment plans for the full array of licensed ServiceNow products. The SAE role ensures that each services proposal allows revenue to be recognized in a predictable and timely fashion. This role works with Delivery to provide expected revenue performance numbers. Responsibilities include being the primary point of contact for the customer with regards to ServiceNow’s Expert and Success Services portfolio, lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed resulting in acceptable organizational risk taken by ServiceNow, and working with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts.