Director Implementation

Guide the delivery of services and technology to clients by planning, supporting and managing implementation activities from pre-sales support through production verification. Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan. Establish internal IT team to ensure coordination of all our delivery activities through weekly meetings. Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis. Establish outstanding professional relationships within each of the client departments participating in the pre-sales implementation support activities. Identify opportunities to expand the scope of our business relationship with the client and communicate opportunities to manager for pursuit. Assist in end-to-end capacity planning and provide input into program complexity. Hire, develop, lead, and retain top-tier talent, with a focus on building and improving a team and culture that can assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.