The ServiceNow Platform Engineer will administer, configure, and maintain the ServiceNow platform, with a focus on ITSM and SPM application. They will manage out-of-the-box functionality, perform necessary enhancements, upgrades, and ongoing maintenance and develop and implement fixes for bugs and issues in ServiceNow production environments.
This engineer will design, develop, and customize ServiceNow applications, including forms, fields, workflows, dashboards, and reports based on business requirements. They will oversee change control and coordinate the release management process for ServiceNow and ensure data integrity and security by managing the CMDB schema, data imports, exports, and reporting within the ServiceNow platform.
Also, the engineer will lead interactive training sessions, workshops, and hands-on labs tailored to different user roles and proficiency levels while implementing ServiceNow Test Automation Framework and tools to streamline and scale UAT execution, ensuring repeatability and traceability.