Operations & Customer Support Associate, Pharmacy

The Operations & Customer Support Associate, Pharmacy will play a key role in ensuring the seamless operation of our pharmacy services. This position will focus on providing exceptional customer service, monitoring pharmacy operations, and addressing any issues related to order fulfillment. The ideal candidate will have a strong interest or background in operations, with a passion for improving the patient experience. You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion. This role involves: Patient Interaction: Serving as the primary point of contact for patients with questions or concerns regarding pharmacy orders. Pharmacy Coordination: Working closely with pharmacy partners to ensure accurate order processing and timely fulfillment. Operational Monitoring: Tracking and monitoring pharmacy operations. Issue Resolution: Collaborating with the pharmacy and medical team to quickly resolve issues. Customer Service: Delivering outstanding customer service through phone, email, and Athena messaging. Process Improvement: Identifying and suggesting opportunities for improving operational processes. Documentation & Reporting: Maintaining clear records of all patient interactions.