Remote Medical Assistant - Eastern Time

Role Responsibilities:

• Support CCM patient enrollment and onboarding activities.
• Proactively maintain patient engagement regularly.
• Identify inactive or non-engaged patients and escalate appropriately.

Patient Outreach & Engagement:

• Conduct text & telephonic outreach to enrolled CCM patients weekly.
• Reinforce provider-directed care plans during patient interactions.
• Identify barriers to adherence including medication access, transportation, or social needs.

Documentation & Billing Compliance:

• Document patient interactions accurately within the CCM patient management platform and EHR systems.
• Track engagement time consistent with Medicare CCM billing requirements.
• Maintain audit-ready documentation standards.