Technical Account Manager

As a Technical Account Manager (TAM) at Fleetio, you will be a trusted technical advisor and strategic partner to some customers with the largest Fleets. You will ensure their success by addressing technical needs, minimizing risks, and delivering impactful solutions. Leveraging your deep technical expertise, you will proactively guide customers to optimize Fleetio’s solutions, drive growth, and achieve operational excellence. You will position Fleetio as a critical component of their operations and success by developing robust relationships across all levels, including C-suite executives. Your Impact : Develop and Maintain Technical Partnerships : Build deep, strategic relationships with key stakeholders, from technical teams to senior leadership, across a portfolio of enterprise and key accounts. Technical Strategy and Advocacy : Craft and execute strategic plans that align customer goals with Fleetio’s solutions, ensuring operational success and system optimization. Proactive Issue Resolution : Lead escalations and complex problem-solving efforts, minimizing risk, mitigating challenges, and enhancing customer satisfaction. System Optimization : Leverage advanced analytics and performance monitoring to anticipate customer needs, optimize configurations, and drive system health improvements. Industry Thought Leadership : Stay informed about trends and innovations within the fleet management and enterprise SaaS landscape, influencing product strategy and sharing insights with customers. Cross-Functional Collaboration : Partner with internal teams such as Product, Engineering, Customer Success, and Support to advocate for customer needs and deliver cohesive solutions. Customer Enablement : Design and deliver comprehensive training sessions, workshops, and documentation tailored to customer use cases, driving product adoption and utilization. Escalation Management : Lead escalations and cross-team coordination to swiftly resolve issues while maintaining open communication with customers. Customer-Focused Communications : Craft impactful, tailored communication for technical updates, strategic recommendations, and performance reviews for diverse audiences. Mentorship and Leadership : Guide other team members, fostering a culture of technical excellence, learning, and proactive problem-solving.