Support Engineer

Givebutter is seeking an exceptional Support Engineer to work closely across the company to improve the integrity and reliability of our products. As a Givebutter Support Engineer, you will provide vital technical support, both internally and to customers. You will be responsible for diagnosing and solving complex technical issues and implementing fixes to prevent them from reoccurring. You will work with our customer-facing teams (Sales, Success, Support) to identify and solve common customer friction points. This role will also be responsible for managing the customer support backlog, SLAs, and internal request backlog and helping to unblock Customers in post-sales implementations. You will analyze, troubleshoot, and fix complex technical issues escalated by the customer support and customer success teams, providing timely and effective resolutions.