Chargebacks Analyst I

As our Chargebacks Analyst, you will help us identify and report issues and follow up on corrective actions to resolve differences and deficiencies. You will be processing and disputing credit card chargebacks and inquiries to recover funds, including investigations and communications with external partners. Analyzing information, thinking through difficult problems, and making critical decisions based on limited information is important, as is tracking and providing statistics on chargebacks for the Finance Management Team. You will also be tracking and maintaining fraud incident reports and other related analyses, making certain that all chargeback activities are handled in accordance with regulatory requirements, and reporting on Fraudulent vs Service related chargebacks. Communicating with our Payment Processors on our external partner’s queries is also a part of the job, as well as compiling the figures from various databases to build the team's monthly chargeback report. Validating chargeback reports by utilizing internal and external software systems and providing team members with transactions reviewed by them that have come back as fraud chargeback is a part of the role.