Assess the Institution's potential risks and controls and update the risk matrix. Assessing risks related to new products and new technologies. Loss base management. Evaluate operational incidents and root causes. Conduct test of internals controls related to effectiveness and suitability. Follow the action plans with the areas and assist in the implementation of internal controls. Proactively act together with teams and schemes in order to identify opportunities for improvement in programs and continuous evolution related to operational risk prevention.

Manage and coordinate the collection of delinquent payments for auto loan accounts. Perform delinquent account collection calls, service inbound customer calls pertaining to Redemptions/Reinstatements, and prepare delinquent accounts for post-repossession status.