Job Description
We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.
Logging, prioritization and escalation of support issues and requests. Develop and maintain good working relationships with clients to promote a high level of customer service. Resolution of 1st line support issues and requests via telephone and remote support. Analysis of Network trace information. Manage individual workstreams using Salesforce (CRM) .Shift model of work.
About Vonage
Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications, contact center solutions, and communications APIs.