Database Escalation Engineer - Federal

Database Reliability:

• Ensures the production reliability and scalability of customer application(s) and infrastructure services from an operations perspective.
• Restores database/application services and guides SRE and CS operations on database-related issues.
• Strategizes the scaling of the ServiceNow platform.

Technical Expertise:

• SME in production triage, broad knowledge across ServiceNow's applications, JDBC, and Java codebase.

-Identifies bugs and solve challenging DB performance issues quickly.

• Uses performance and stress testing tools to drive realistic customer simulations.

Automation and Tools:

• Develops automation tools to facilitate and improve day-to-day operations.
• Leverages AI integration into work processes, decision-making, or problem-solving.
• Uses profile and tracing tools in the Database and Linux layer.