Principal Technical Writer

Responsibilities:

• You will lead content strategy across the digital support ecosystem, shaping how customers understand and succeed with our products.
• You will produce clear, accurate, and timely online support content in English, delivering personalized in-product experiences.
• You will drive analytics and cross-functional partnerships to prioritize, track, and measure content improvements.

Qualifications:

• You have proven experience in DITA XML authoring and documentation strategy across multiple product lines.
• You have strong understanding of search technologies and AI tools for content work.
• You are recognized as a trusted editorial partner who brings clarity to complex technical topics.

Benefits:

• You will enjoy flexible Paid Time Off policies including Quarterly Self-Care Days and Volunteer Days.
• You will receive comprehensive health coverage for you and your dependents.
• You will get home office setup support and remote work stipend.