New Customer Marketing Adoption Specialist

Design and implement onboarding programs that facilitate smooth customer transitions and enhance initial product adoption. Collaborate with Customer Education and Customer Success, leveraging generative AI to strengthen program development and asset creation for educational content, webinars, and tutorials to support customers in understanding and utilizing our products/services effectively. Monitor adoption metrics and adjust strategies as needed to optimize customer engagement and satisfaction. Track, analyze, and report on key performance indicators (KPIs) related to customer lifecycle stages. Continuously assess and enhance the customer experience across various touchpoints. Foster a customer-centric culture within the organization.