About Us:
- Growing Managed Services Provider.
- Using Autotask PSA and ITGlue for three years.
- Operations continue to scale.
What You’ll Do:
- Perform a full assessment of our current Autotask and ITGlue configuration.
- Recommend and implement improvements aligned with MSP industry standards.
- Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
Required Experience:
- 3+ years hands-on expertise with Autotask PSA and ITGlue.
- Proven track record configuring PSA/Documentation platforms in an MSP environment.
- Strong understanding of MSP operational frameworks (ticketing workflows, dispatching, SLAs, billing, project management).
Breezy
They are a growing Managed Services Provider that has been using Autotask PSA and ITGlue for three years. As their operations continue to scale, they are looking for an expert consultant who can evaluate their current environment, fine‑tune their configurations, and implement MSP‑industry best practices across both platforms.