Responsible for servicing delinquent credit card accounts through varying contact channels such as outbound, inbound, and digital messaging, you will minimize losses to the company by assessing each customer situation to provide relevant payment options all while strengthening the relationship with our customers.

Manage and coordinate the collection of delinquent payments for auto loan accounts. Perform delinquent account collection calls, service inbound customer calls pertaining to Redemptions/Reinstatements, and prepare delinquent accounts for post-repossession status.