Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.
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As a Support Engineer II at QuickNode, you will answer support requests from potential customers, set up local proxies to debug Web3 requests, and provide resolutions to customers quickly. Troubleshooting core issues customers are having with the use of custom software and off-the-shelf tooling is crucial to this role. Collaboration and communication is expected to achieve high-quality customer experience.