Seeking an AWS Observability Analyst to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform, you will create a centralized knowledge repository and enable seamless support for mission-critical contact center operations by building documentation, playbooks, and process flows that empower the support team to resolve issues.
Job listings
We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.