In this dynamic role, you will be responsible for enhancing our global customer experience and supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams. Coordinate with the Operations Strategy team and experts within each Operations team to intake, plan, and execute change requests to customer-facing Zendesk instance. Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders.