Our ideal candidate is someone who is autonomous, with the ability to troubleshoot and communicate effectively in writing. You enjoy helping others and have a strong sense of urgency. Provide help and answers to customers' technical issues by identifying the problem, researching answers and providing guidance. Champion all aspects of the user’s experience, with a focus on clarity and speed. Work to clarify and triage customer requests as quickly as possible.

Once you become an expert on the Neara platform, you will get heavily involved in key projects that will drive actionable insights for our clients. Strong collaboration with the Head of Delivery will ensure project quality and timely delivery. Improve and automate our processes along the way. Configuring projects, and ensuring the integration of our system for utility/geospatial clients.

Partner with design teams to provide training, consulting, standards implementation and technical support to streamline operations and improve efficiency; work alongside CAD, BIM & GIS experts to determine strategies that will provide reliable and innovative technical solutions; protect company information systems by evaluating risks and threats as it relates to Bentley software platform.