The Platform Associate is responsible for supporting the athenahealth Electronic Health Record (athenaClinicals) and Practice Management (athenaCollector) applications for Privia Medical Group clinicians. The Platform Associate works closely with the CIT IKS team, EHR Specialists, end-users, and the Privia team to understand functional business requirements, resolve EHR issues, and configure, customize & maintain athena content to support these needs.
In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.
Under minimal direction, the Lead Analyst designs, builds, tests, trains, and supports the Electronic Health Record (EHR) system within the Hospital Billing (HB) application and plays a pivotal role in the optimization and configuration of EHR system. This role collaborates with cross-functional teams to ensure the effective utilization of Epic applications to enhance patient care and operational efficiencies.
The Epic Applications Analyst I at St. Charles Health System is responsible for planning and executing all facets of the life cycle for the Epic applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system.
The Level II System Support Specialist plays a key role in the delivery and support of radiology IT systems across healthcare environments. This position requires advanced knowledge of Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), Electronic Health Records (EHR), and healthcare interoperability standards such as DICOM and HL7.
In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.
Provide technical support to clients via phone, email, or in-person meetings, assess, diagnose, and resolve complex technical issues related to customer’s software, hardware, and network systems, and collaborate with cross-functional teams to troubleshoot customer technical challenges; develop and implement effective solutions to improve system performance and stability.