Remote Information technology Jobs • Five9

1 results

Job listings

Sr. Help Desk Specialist

TekSynap 💻💡🌐

Serve as the Admin and Subject Matter Expert (SME) for Five9 and ServiceNow, managing configurations, troubleshooting issues, and coordinating updates. Act as the lead liaison between Tier I staff and management, providing guidance and oversight. Maintain and update SOPs, knowledge base articles, and documentation for Help Desk workflows. Manage team schedules, track project documentation, and collaborate with technical teams for escalated issues.