In this role, you will be responsible for the implementation, maintenance, and support of multiple cloud-hosted Tenants and on-premises systems, serving as the first point of contact for escalated issues and providing critical support to ensure seamless operations across the infrastructure. The team must be willing to work after hours, within deadlines to meet milestones, schedule meetings, multi-task to meet demand.

As a member of the Managed Services team, you will provide customers with a voice, support, guidance, and resources to facilitate customer business objectives. This role ensures Planet’s Advantage Services are delivered and maintained to meet client expectations in a large organization, including managing a team of engineers. Responsibilities include managing accounts, service delivery, increasing customer satisfaction, and coordinating with various teams to resolve technical issues.